Refund policy

Our reimbursement policy and returns Dudes 30 & Nbsp; Days . If more than 30 & nbsp; days have passed since your purchase, we cannot unfortunately offer any reimbursement or exchange.

to be able to be returned, your article must be unused and in the state you received . It must also be in its original packaging.


other articles including The return is not authorized & nbsp;:
*& nbsp; gift cards

To complete your return, we require a receipt or proof of purchase.
do not return your purchase to the manufacturer.
< BR Data-MCE-FRAGMENT = "1"> In some cases, only partial reimbursements are granted & nbsp;: (if applicable)
*& nbsp; books showing signs of use Obvious
*& nbsp; CD, DVD, VHS cassettes, software, video games, audio cassettes or vinyl discs that have been opened.
*& nbsp; any article which is not in its original state, which is damaged or to which it lacks parts for a reason not due to an error on our part.
*& nbsp; t OUT item returned more than 30 & nbsp; days after delivery

reimbursements & nbsp;
Once your return has been received and inspected, we will send you an e- Mail to tell you that we have received the returned article. We will also tell you if your refund is approved or refused.
if it is approved, your refund is then processed and your credit card or initial payment card is credited (e ) automatically within a few days.

delayed or missing reimbursements (if applicable) < BR Data-MCE-FRAGMENT = "1"> If you have not yet received a refund, first review your bank account.
then contact the company issuing your card credit, because the official display of your reimbursement may take some time.
Then contact your bank. The display of a refund is often preceded by a processing period.
if you have carried out all these procedures and you have still not received your refund, contact We at the following address & nbsp;: manon.barbaran@poolstar.fr.

exchanges (if applicable)
We only replace the initially defective or damaged items. If you must replace yours with the same article, send us an e-mail in manon.barbaran@poolstar.fr and send your article to & nbsp ;:

Poolstar-avenue Olivier Perroy, Rousset, France, 13790, France.

Gifts
If the item was marked as a gift at the time of purchase and if you were sent to you directly, you will receive a gift from gift to a value equivalent to that of the returned article. Once the article is returned, a gift voucher will be sent to you by post.

if the article does not have been marked as a gift at the time of purchase, or if the person at the origin of the gift was sent the order in order to give it to you later, it is to her that we will send the reimbursement and she will therefore know that you have returned his gift.

Shipping
to return your product, you must send it to the following postal address & nbsp ;: & nbsp; Poolstar-Avenue Olivier Perroy, Rousset, France, 13790, France.

Shipping costs related to the return of your article are your responsibility. They are not refundable. If you receive a refund, the cost of shipping of the return will be deduced. Deadline for receipt of your exchange product may vary.

if you ship an item of a value greater than 75 & nbsp; €, we Recommend you to use a shipping monitoring service or to send your shipment. We do not guarantee that we will receive the returned article.