Terms of sale

General conditions of sale


Last update: 01/07/2020 span>

These general conditions of sale (hereinafter "CGV") are applicable exclusively for online sale of products from the POOLSTAR company, on the site & nbsp; https: //coASTO.myshopify.com/

These general conditions of sale are exclusively applicable to products delivered to customers established in France. span>

the GTC are made available to customers on this site, where they are directly available. p>

We recommend that you take the time to read the GTCs because they govern the contractual relationships related to your use of our site and to services offered there. By checking the box provided for this purpose you indicate that you have read our general conditions of sale and accept them. span>

Any order placed on the website requires that the customer accepts and unreserved the CGV as a whole. In the event of disagreement with the terms and conditions of the GTC, the customer must not use the website. span>

Only legal persons capable of taking out contracts concerning the products offered for sale on the website can order on the site Internet. When placing the order, the Customer guarantees having full legal capacity to join the general conditions of sale, place order and conclude the sale. span>

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1. Definitions span>

The terms and expressions identified by a capital letter in these general conditions of sale have the significance indicated below (which they are used in the singular or plural): span>

"General conditions of sale or CGV": designate this document, span>

"command": designates the order of purchase of the customer relating to one or more product (s) passed by use of the use of the use of the use of the use of Website, span>

"Website": designates the website accessible to the address & nbsp; https: //coashsto.myshopify.com/ < /span>

"product": designates a product offered for sale on the website, span>

"customer": designates a consumer adult person who uses the website and acquires one or more products (s), for his personal needs, through the website having previously adhered to the general conditions of sale. span>

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2. Products description span>

The products on sale on the site, each have a descriptive sheet dedicated to them. This sheet includes several elements which most faithfully represent the product & nbsp;: photographs, descriptions of technical data, technological data provided by suppliers, manufacturers and any other professional who has worked on the production of the product. span>

Before ordering, we invite you to study the description and characteristics of the product well. p>

certain products will be sent in kit, and you will have to assemble them yourself. span>

We have adopted a continuous development development policy in order to offer you what we consider the best of design at the best price. We therefore reserve the right to modify prices, packaging and specifications as well as any service linked to products, at any time and without notice. span>

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3. Price span>

3.1 & nbsp; & nbsp; & nbsp; the prices are Indicated in euros (€), any tax included (TTC), any possible tax applicable on your behalf for your account at the time of customer clearance is the responsibility of the customer.

The regulations are done in euros (€). span>

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3.2 & nbsp; & nbsp; The price Not delivery costs, home transport or relay point or any additional costs. The Customer will be aware of the additional costs on the summary page of the purchase before payment, as well as on the order confirmation once the price is paid. span>

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3.3 & nbsp; & nbsp; & nbsp; Promotion, the site displays, the sale price, the price before reduction and the price of the economy made. In this case, the only price with contractual value is the sale price. The others are only provided for information. span>

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3.4 & nbsp; & nbsp; We reserve the right to modify prices at any time, while guaranteeing the application of the price in force on the day of the order. span>

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3.5 & nbsp; & nbsp; & nbsp; for your information , our site also mentions price comparisons with equivalent products offered by other distributors for certain products. Our comparisons are based on the reference prices observed on the market for products deemed identical or directly comparable to those we offer. However, these are only estimates and the latter may vary and & nbsp; have no contractual value. span>

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3.6 & nbsp; & nbsp; & nbsp; if you have The slightest question or the slightest comment to submit to us, do not hesitate to contact us at the following email address: contact@poolstar.fr. span>

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4. Offer span>

online sales offers presented on the site are reserved for customers residing in Europe for deliveries in these same geographic areas.

The online sales offers presented on the site are valid, in the absence of an indication of particular duration, as long as the products appear in the electronic catalog. span>

the offers are not cumulative and are valid only once by user. span>

The acceptance of the offer by the customer is validated, in accordance with the double click process, by confirmation of the order . span>

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5. Purchase of products/order span>

5.1 Steps of the command span> < /p>

Orders have placed and received only via the Internet and treated by & nbsp; The Company . span>

To place an order, you must, after filling your virtual basket by indicating the selected products and the desired quantities. >

The customer validates his order as said below. This validation results in the acceptance of these general conditions of sale. The customer interested in an article visible on the site follows the following process in order to establish his order. After clicking on the “Confirm” icon and after having verified the specifics of his order (color, quantity, price, etc.), the customer validates the choice of the product (s) selected by a click or can return to the previous pages for Perform modifications in accordance with article 1369-5 of the Civil Code. If the customer benefits from a special offer, he must, beforehand enter a code which has been awarded to him in the field provided for this purpose. During his first order, the Customer has a form to be completed containing the following mentions: civility, surname, first name, complete delivery address, email, date of birth, telephone number. On this occasion the customer creates his password. The customer has the option of paying by bank card directly on the site. After having validated his payment method, the customer validates definitively and irrevocably his order with the effects indicated.

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5.2 Payment methods span> p>

The regulations are made in full order. Confirmation of the order leads to the acceptance of the GTC and training of the contract. span>

an email accusing receipt of the order and its payment is sent by the company as soon as possible. span>

any product being part of the same order which would not appear in the order confirmation email that we sent you is not part of this contract. span>

Before ordering on our site, it is your responsibility to check and determine your full capacity to receive products and in particular you Ensure that the ordered product can be delivered to your address without incident. It is therefore up to you to check the dimensions of the parts of the passages, stairs and other doors and to ensure that delivery can be made without other specifications. span>

All the information required on the page before validation of the order must be given with precision and accuracy. We cannot be held responsible for a delay in delivery due to an error related to the delivery address or the telephone number. Any possible additional cost or cost linked to complications or delivery delays will therefore be added to the invoice of your order. span>

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5 . 3 Modification of the command span>

any modification (and in particular modification of the delivery address, spelling of a name, your phone number or any Other particular information) of your order after confirmation of this one by our services, is subject to our acceptance. span>

We will then indicate to you if it is possible and what will be the any additional changes and costs. span>

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5.4 Validation of the command span> < /p>

We reserve the right to refuse any order for legitimate reasons and, more particularly, if the quantities of products ordered are abnormally high for buyers with the quality of consumer or in the event of a payment problem. span>

We reserve the right to ask for any additional part justifying your identity that we would consider it necessary. >

We also reserve the right to refuse any order in the event that the price displayed (and paid by the customer) would be Exemption or derisory due to technical or computer malfunction. span>

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5.5 Order cancellation span> p>

We remind you that, if you wish to cancel your order, you have (in application of article L.121-20 of the Consumer Code) of a withdrawal period of 14 calendar days (Sundays and holidays included) from the reception of the order, to request the return of the products. span>

You will then have to inform our customer service, within 14 calendar days (Sundays and holidays included) from the reception of Products, by sending an email to the following email address: contact@poolstar.fr. span>

Once received, the products will be inspected and our customer service will contact you. span>

The order will be reimbursed entirely including delivery costs (on the basis of the standard delivery method) with the exception of Return costs. span>

The returned products must reach us in perfect condition. In particular, you must return them to their original, clean and intact packaging or in sufficient packaging to allow their transport to our warehouses without damage. The products should not have served or have been mounted in any way. Returns will not be accepted once the assembly is started. span>

The company reserves the right to refuse a refund for any product deemed unfit for resale. span> p >

After receipt of your email, we will contact our carrier in order to organize the return of the product. The carrier will then contact you quickly in order to set a possible date of collection. & Nbsp; span> In the event of return, the following return costs will be charged.

If your order has already been given to the carrier, return costs will be applied. span>

We cannot be held responsible for the losses or damage to the products that would occur during transport to our warehouses. In this case, the delivery costs would not be reimbursed to you. span>

The risks linked to the return of the products will be supported by the company. span>

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6. Delivery

We deliver you everywhere in Europe to the exclusion of any other territory. span>

The delivery costs vary depending on the place of delivery. Additional costs can be added to the order for any delivery provided in an isolated or difficult to access location that would require special attention. The costs which are calculated according to the delivery address will be indicated on the summary page before payment of the order. span>

The delivery address designated by the customer may be different from the billing address. >

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6.1. Delivery period span>

The delivery time may vary depending on the products ordered, the quantity of orders and the availability of transport ships.

Our operating mode of demand brings this period to an expedition in 48 hours & nbsp; on average. This is an average, it happens that the delay is longer or conversely much shorter. All delay estimates given at the time of validation and confirmation of the order are subject to modification. In the event of modification of the delivery time, we will do our best to contact you and inform you of any change. In any event, the products will be delivered to you within 5 working days (Saturday and Sunday excluded) from the validation of the order, unless the longer period indicated when confirming the order.

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6.2 & nbsp; Operating monitoring span>

https://coasto.myshopify.com/  also propose to its online monitoring tools that allow them to follow the progress of their order. We strive to make this tool as precise as possible using information available to us. span>

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6.3 Removal of products in case of absence < /span>

in the event of the recipient's absence during delivery, the carrier will file a passing notice at the delivery address indicated by the customer. The products must then be recovered or removed from the address and according to the terms indicated by the carrier. span>

in the absence of withdrawal within the deadlines set by the carrier, the products will be returned to the company, which reserves the Right to reimburse the price to the customer, the shipping costs remaining the responsibility of the customer. span>

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6.4 Compliance of the products span> p>

We invite you to open and check your order on the day of its delivery and to inform us immediately of any possible damage suffered during the transportation. You must make sure that all the products and elements constituting a product have not suffered any damage before assembling them. It is up to you to verify that the products delivered reach you in perfect condition before signing the delivery slip. span>

in the event of delivery of an article not in accordance with your order, damaged or erroneous, we invite you to contact us as soon as possible delivery, to agree with a refund or a replacement. span>

We will eventually ask you to provide us with a photo of the damaged parties for our files and in order to allow us to take the appropriate measures.

The returned products must be returned to us in their original packaging or in an equivalent packaging. >

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6.5 Delay/Delivery defect span>

the delay in delivery exceeding 14 days and not due to a case of force majeure or to the client, can cause resolution From the sale by the customer who, within 60 working days from the date of delivery indicated, will give up his order by registered letter with acknowledgment of receipt, will return the products if necessary if they have been delivered. < /span>

The customer will then be reimbursed in full within 30 days, excluding any compensation. span> < /p>

The delivery lack will result in the automatic resolution of the sales contract. span>

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7. Customs clearance span>

By placing your order on our site, you expressly mandate the company to realize or have your account carried out, in your name and on behalf of , any customs clearance operations induced by your purchase and all the formalities relating to it with customs services including payment of rights and taxes and, if necessary, any requests for reimbursement of rights and taxes (for, In particular, goods in return). For Switzerland, customs clearance fees are borne by the customer according to the policy in force in the country. span>

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8. Payment span>

Payment methods span>

The price is due in full after confirmation of the command. & nbsp; coasto uses one of the most secure systems available On the Internet, the SSL (Secure Socket Layer) protocol lined with encryption in order to protect all value data related to your payment. span>

A credit card and related information is necessary to make the payment. The payment of any order must be carried out only using a credit card issued by one of the companies appearing on the purchase page. You certify to us, during payment, that you hold the bank card and that you have sufficient funds to pay the order. span>

The payment of the order by the customer is irrevocable, subject to the withdrawal faculty. span> p >

The sale will then be subject to treatment as soon as you click on the "Confirm the command" button. You will receive an email from us confirming the sale, availability of the product and the average delivery date to be expected. span>

We reserve the right to refuse to deal with a transaction for any reason or to refuse the service to everything to everything moment and at our only discretion. span>

We cannot be held responsible for you or a third party for having refused to treat a transaction or to suspend any transaction after The treatment started. span>

100% secure payment

For your secure payments on "& nbsp; https: //coASTO.myshopify.com/", we offer the shopify payment solution, recognized for its reliability and safety. Blue cards, Blue E-Carte, Visa, Electron, Mastercard and Maestro are accepted, as well as payments via Paylib. This solution is completely secure with the SSL protocol and Secure 3D control. We do not record your card number on our site.

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Payment in several times with Alma

Payment in several times/deferred is available via our partner Alma. Securing payments is provided by Alma and its providers. All payments are protected by 3D Secure.

Purchasing amount

  • P3X: Only purchases between 300 & nbsp; € and 2 & nbsp; 000 & nbsp; € are eligible for payment with Alma.
  • P4X: Only purchases between 300 & nbsp; € and 2 & nbsp; 000 & nbsp; € are eligible for payment with Alma.


By paying in several times with Alma the customer does not pay any fees.

Alma is a tele-payment manager and issues an electronic certificate which will be proof of the amount and the date of the transaction in accordance with the provisions of articles 1316 and following of the Civil Code.


Any termination of the GTC which binds the seller and the customer, leads to the termination of the CGU ENT ALMA and the customer.

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9. Guarantees span>

9.1 Legal warrant >

All products provided by the company benefit from the legal guarantee of compliance provided for in articles L217.4 to L217.14 Consumer Code, L.217-17 of the Consumer Code and the legal guarantee of hidden defects provided for in articles 1641 to 1649 of the Civil Code. span>

Under these guarantees the professional seller undertakes, to the customer's choice, to reimburse him or to exchange products defective or not corresponding to his order within 2 years from delivery. span>

The warranty does not cover the damage, breakdown or dysfunctions resulting from non-compliance with the precautions for use. span>

It is reminded to the customer that span>

When he acts as a legal guarantee of conformity, the consumer & nbsp;:-benefits from a period of two years from The issuance of the good to act;-can choose between repair or replacement of the property, subject to the cost conditions provided for by & nbsp; & nbsp; of the Civil Code and that in this hypothesis, it can choose between the resolution of the sale or a reduction in the sale price in accordance with & nbsp; Article 1644 & nbsp; of the Civil Code. span> Blockquote>

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9.2 After sales service span> p>

Complaints made for guarantees must be sent by mail to after-sales service: contact@poolstar.fr span >

The products covered by the guarantees must be returned new, complete and in their original condition and packaging (or equivalent packaging) After receipt and confirmation of the complaint by the after-sales service. span>

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10. Liability span>

In view of article L221-15 of the Consumer Code, the seller is required of an obligation of result concerning The delivery of the product in the right form and its use in normal conditions. span>

The responsibility of the company cannot be engaged in the event of non-performance or poor execution of the contract, either to the fact of the buyer, either to the insurmountable and unpredictable of a third party to the contract, or to force majeure. span>

In addition, the product must be used in accordance with the description made on the site, in case of improper use, use other than 'For the purposes planned, the Customer will be responsible for damage suffered and will in no way be able to turn against & nbsp; https: //coashiShopify.com/

No regulations specific to the country of delivery and/or consultation of the website can be opposed to the company. span >

11. Applicable law span>

In the event of a dispute, the law applied will be that in force in the country where the head office of our company is located. Wall Note that the EU operates with a regulation platform for different online for EU consumers, so that they can submit disputes arising from online purchases, which can be consulted at & nbsp; http://ec.europa.eu/ ODR . span>

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12. Disputes span>

In case of disputes, the consumer and the seller must before all legal proceedings try to resolve their different by means of mediation . span>

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13. Contact us span>

If you wish to be put in touch with our customer service, you can contact us via our online form, send us An email at & nbsp; contact@poolstar. fr & nbsp; span>

We are here to help you! span>